Tickets & Boards
Working with the Kanban board, ticket details, and the service pipeline.
Working the Kanban board
Columns, drag-and-drop, grouping, and filters.
- Moving tickets between columns
Drag a card to a new column to change its status — the move is logged automatically.
- Grouping and filtering the board
Group by assignee, priority, work type, campaign, or customer — and filter independently.
The ticket detail view
Comments, activity history, subtasks, and linked work.
- Leaving comments and @mentions
Comments support replies, reactions, and @mentioning a teammate.
- Subtasks and the checklist
Break a ticket into smaller steps and track progress on the card.