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Guides and answers for running your shop on Kausly.
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Getting started
See all- Completing your company profile
Add your organization's name, logo, and business hours before your team starts working.
- Inviting your team
Add staff members and assign them a role — admin, staff, station manager, marketing, or external partner.
- Using the ticket creation wizard
Fill in customer, device, priority, and assignment details in one guided flow.
- Linking a customer and device
Search for an existing customer or device, or create one inline.
What's new
All announcementsTracking devices · Sep 13, 2026
Managing customers · Sep 12, 2026
The ticket detail view · Sep 11, 2026
Tracking your repair · Sep 10, 2026
Working the Kanban board · Sep 9, 2026
Tracking devices · Sep 7, 2026
Popular articles
- Creating your account
Sign up with your email or phone number — no password required.
- Understanding ticket status
What each stage of the repair pipeline means for you.
- Using the ticket creation wizard
Fill in customer, device, priority, and assignment details in one guided flow.
- Moving tickets between columns
Drag a card to a new column to change its status — the move is logged automatically.
- Finding your way around
A quick tour of the home screen, your tickets, and messages.
- Linking a customer and device
Search for an existing customer or device, or create one inline.
- Completing your company profile
Add your organization's name, logo, and business hours before your team starts working.
- Leaving comments and @mentions
Comments support replies, reactions, and @mentioning a teammate.
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Can't find what you are looking for? Our team is happy to help.
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